Booking & Cancellation
Here you will find our policy on Bookings, cancellations & general information. It is recommended your read these before you make your booking.
Making a Booking
Personal information
When making a booking via our website, in person or over the phone
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All clients are required to provide their contact details; including address, mobile or telephone number and email address to allow contact for their booking.
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When an appointment is made for a new treatment/procedure, all clients are emailed a medical questionnaire and consent form that they are required to complete online or via printout prior to their treatment commencing.
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All information will be treated as confidential and protected in accordance with GDPR legislation
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Client information is never shared with third parties without written permissions and you will not receive unsolicited information from us.
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You may choose to remove yourself from our mailing list at any time, by unsubscribing. Unsubscribing from marketing emails will not stop treatment critical updates such as appointment reminders or consent forms.
Cancellations & Amendments
Appointments
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Please provide as much notice as possible if you need to cancel or reschedule your appointment.
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The Cottage Clinic operates a 2 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.
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If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 2 working days’ notice of cancellation or change, the treatment will be forfeited.
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Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
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Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
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New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.
Payment & Refunds
Payment
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You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
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Payment is taken, in full at the time of treatment.
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The clinic accepts cash, or major debit and credit cards as well as Apple Pay & Google Pay
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A discretionary deposit will be taken for some treatments and in some circumstances.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:
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consultation and assessment
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provision of information and advice
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safe treatment with evidence based products
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follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatments, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable
Packages
If a client fails to arrive for their appointment, or provides less than 2 working days’ notice of cancellation, the session will be deducted from course.
General Information
Children
We do not treat children or young adults under the age of 18 without prior arrangement.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.
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Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, email or via the clinic website.
Complaints
If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen.